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An imperfect experience at Tin Lung Heen 天龙轩


Tin Lung Heen is perched on the 102nd floor of this very tall tower, as part of the Ritz Carlton Hotel in Hong Kong. It's meant to cater for the very rich by offering them a truly luxurious experience from the moment they walk into the lobby.

I went there when the 'hype' of a new top Chinese restaurant has subsided. It was a nice enough lunch with family. We took the executive lunch which offered a choice of BBQ black-foot pork, assorted dimsum and other seasonal dishes. Everything was tasty and comparable to other top Chinese restaurants in Hong Kong.

The disappointing part for me, however, was the service. Not that there was anything wrong with the service, but it just wasn't quite right. The staff were attentive, but lacking in warmth and smile. They were courteous, but short of making you feel welcome. They were efficient, but clinically so. All in all, I did not feel that quintessentially Chinese hospitality.
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Location: Kowloon, Hong Kong

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